Mr. Riggs Wine Co. | Terms and Conditions
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Terms and Conditions

LEGAL

  • It is against the law to sell or supply alcohol to or obtain alcohol on behalf of a person under the age of 18 years.
  • By completing the order and offer to purchase the liquor, all the details you have provided are vouched true and correct. It is a condition of purchase that you verify that you are 18 years of age or over.
  • If you do not verify that you are 18 years or older your order will not be processed.
  • Delivery via Australia Post cannot be left at the door and must be signed for by a person able to verify that they are over 18 years of age.
  • Your contract of sale is with Mr. Riggs Wine Company Pty Limited ABN 17 098 341 596 under its Liquor Licence No. 50806969.
  • The sale of liquor pursuant to the offer to purchase from the website is made at our licensed premises attached to Liquor Licence No. 50806969.
  • Should you object to any of these Terms and Conditions (including any subsequent amendments), you must immediately discontinue using this website.

TERMS & CONDITIONS OF WINE CLUB MEMBERSHIP

  • I authorise Mr. Riggs Wine Co. to debit my credit card with the cost of my wine deliveries each order period
  • I understand that I will receive pre-delivery notification by email of upcoming shipments up to four weeks in advance at which time I can elect to change the content of my delivery
  • I understand that my selection of wines will be used as my preference for future deliveries and that vintages and prices may change and I will be notified in writing
  • The wines I am purchasing are not for re-sale by a licenced person
  • I am 18 years or older
  • To accept delivery there must be a person 18 years or older present to sign
  • Wine Club discounts will not apply in conjunction with other special offers unless specified
  • Benefits can only be claimed on verification of my club membership details
  • I must notify Mr. Riggs Wine Co. in writing if I choose to withdraw from the Wine Club after the initial 12-month period

WINE CLUB AND NON-WINE CLUB ORDERS

  • All prices include GST and are quoted in Australian dollars.
  • Please feel free to select any of our wines as part of your order – either one variety or a mixed case.
  • Please feel free to order as many cases as you would like.
  • Mr. Riggs Wine Co. currently ships within Australia only.
  • Mr. Riggs Wine Co. reserves the right without prejudice to its other rights under these Terms and Conditions or at law to cancel orders or to suspend deliveries until payment is made in full.
  • Mr. Riggs Wine Co. reserves the right to alter pricing of a product/products at any time at the sole discretion of the company. In the event that a system error occurs and pricing is displayed incorrectly, Mr. Riggs Wine Co. reserve the right to alter pricing and quantity supplied to reflect the correct value.
  • Mr. Riggs Wine Co. reserves the right to refuse any order and to withdraw any wines or any range of wines from sale from time to time notwithstanding that such wines may be displayed on Mr. Riggs Wine Co. website for purchase.
  • You acknowledge that once an order is made it cannot be cancelled without the written consent of Mr. Riggs Wine Co. and on terms whereby you indemnify Mr. Riggs Wine Co. for any administration and financial costs incurred by it.

FREIGHT CHARGES FOR WINE CLUB MEMBERS

  • Delivery is free of charge for Wine Club Members.
  • In circumstances where the delivery location is not covered by our standard freight service (for example external Australian territories and extremely remote locations), additional freight fees and handling costs to those outlined above will be incurred. Please call us to enquire about costs if your location falls into this category.
  • Mr. Riggs Wine Co. reserves the right to charge any freight and handling fee on any special orders. Mr. Riggs Wine Co. reserves the right to change freight charges.

FREIGHT CHARGES FOR NON-WINE CLUB MEMBERS

  • Mr. Riggs Wine Co. offers free delivery for all orders over 12 bottles.
  • Mr. Riggs Wine Co. has two simple tiers to offer national flat-pricing for almost 90% of households in Australia. These prices apply to each case of 1-11 bottles.
  • South Australia $10| National $15.
  • ‘National’ applies to locations in main metropolitan centres.
  • Freight will be calculated at the time of invoicing.
  • In circumstances where the delivery location is not covered by our standard freight service (for example external Australian territories and extremely remote locations), additional freight fees and handling costs to those outlined above will be incurred. Please call us to enquire about costs if your location falls into this category.
  • Mr. Riggs Wine Co. reserves the right to charge any freight and handling fee on any special orders.Mr. Riggs Wine Co. reserves the right to change freight charges.

DELIVERY

  • Please allow for up to 7 working days for your wine to be received after receiving confirmation of your order.
  • If you have not received your wines in this timeframe, please contact us and we will trace your delivery.
  • You are responsible for providing full and accurate delivery address, contact numbers and instructions. Re-delivery because of any failing in these aspects will be to your account.
  • To ensure correct delivery – please be aware that if you are not available to receive delivery:
    • Australia Post will leave a card informing you of wines available for collection at your post office if there is no-one home to take delivery. Australia Post will not leave the wines unattended as they follow responsible conduct law.
  • Delivery times made known to you are estimates only and Mr. Riggs Wine Co. is not liable for any late or non-delivery.
  • Please allow up to 5 working days for capital city deliveries and up to 10 working days for regional areas, although we cannot be accountable for unusual delays by Australia Post.
  • Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel an order.
  • Without limiting the operation of any other Terms and Conditions herein, Mr. Riggs Wine Co. will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
  • Mr. Riggs Wine Co. is not liable for any loss, damage or delay occasioned to you or any other person claiming through you arising from late or non-delivery of the wine ordered.
  • Contact us:

RETURNS POLICY

  • Should you receive a case of wine that appears to have been damaged in transit we will provide you a replacement, or an alternative product of equal value of your choice, or a full refund. Should you receive a product that is different to what you ordered then we will provide you a replacement (if product is available), or an alternative product of equal value of your choice, or a full refund. If you are dissatisfied with the product you received you can return them for a full refund (provided that at least 9 bottles from the case are returned to us in good condition), under the following circumstances:
    • The un-opened wine bottles are returned within 7 days of opening any of the wine cases, and upon internal testing of the product by Mr. Riggs Wine Co. it is deemed faulty or defective.
    • We will refund your money when we receive the goods and we are satisfied that they are in original condition.
    • You will need to supply the following information, most of which will be on your Invoice upon returning the product:
      • Your Name and Contact Details
      • The Invoice Number & Invoice Date
      • Description of Product to be Returned
      • The Reason for Return
  • All returns are to be delivered to: Mr. Riggs Wine Co.Pty Limited, PO Box 339, McLaren Vale 5171 SA.
  • For enquiries contact us via info@mrriggs.com.au or 08 8383 2050. We will bear the reasonable cost of returning goods that are defective, do not meet the product description or were sent in error. All other returns are at your expense.
  • Damaged in transit
    • In the event that you receive a product that appears to have been Damaged in Transit you should:
      • Refuse to accept delivery of the product.
      • Direct the Courier to Return Goods to Sender.
      • Notify us immediately. Please contact us via info@mrriggs.com.au or 08 8383 2050.
    • If you have already accepted delivery, and then notice that the product appears to have been damaged during transit you should notify us immediately, so we can process the return as “Damaged in Transit”.

PRIVACY POLICY

Mr Riggs Wine Co.  is committed to respecting your privacy. We DO NOT share, sell, or give away your personal information to anyone.

 

Information Collection and Use: 

 

Mr Riggs Wine Co.  collects personally identifiable information when you join our mailing list or place an order. We receive and store any information you enter onto our Website or give us in any other way. We use the information that you provide for such purposes as responding to your requests, fulfilling orders and in communications with you.When you join our mailing list we ask for your name, address and contact details for the purpose of inclusion on the list and the dissemination of information from us to you including a phone campaign twice per year. Mr Riggs collects your email address when you email us. Your email address is only used to respond to the request you made or to send you information about our wines.

 

Links to other sites:

 

Some of the pages of our site contain links to websites owned and operated by other entities. Mr Riggs has no responsibility for the content or privacy policies of those entities. Please read the privacy statements of those sites you link to.

 

Online ordering security:

 

Protecting your personal and order information is very important to us at Mr Riggs . We want you to be able to order from www.mrriggs.com.au with total confidence. As such we have created a secure transaction environment. We use 128-bit Secure Sockets Layer (SSL) encryption technology. Our secure online shopping cart meets industry standards for encryption technology to protect your online order information. SSL encrypts your credit card details passed from you to www.mrriggs.com.au. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

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